Act On the Specified Commercial Transaction
Notation based on the Specified Commercial Transaction Act
Seller ： ROWEN DESIGN Inc.
Sales Manager ： Takuji Akutsu
Location ： 2F, No.2 Villa Aoyama, 5-7, Uguisudani-cho, Shibuya-ku, Tokyo 150-0032 Japan
Contact ： firstname.lastname@example.org
Business hour ： Weekdays (from Monday to Friday), 10:00am to 5:00pm (Japan standard time).
E-mail inquiries that we receive from you on Saturday, Sunday, Japan’s national holidays or our company’s holidays are responded to you on next Monday or later.
Additional charges other than the total price of merchandise
“Shipping and Handling Charges” are needed in addition to the merchandise total.
Impact duties and taxes may be applied upon customs clearance into your country.
Please pay these costs directly to the delivery agents or the customs office on delivery.
For details, please contact to the customs office of your country
How to Order
Order Expiration Date
There is no expiration date. Open 24 hours a day, 7 days a week.
Return and Refund Policy
Customers should contact us within 7 days after receiving merchandise. Customers have to bear the returning shipping charges if reasons are arising from Customers, such as image difference or wrong size, etc. If reasons are arising from us (1-3 stated below), we accept returns and exchanges.
1. The merchandise is different from which has been ordered.
2. The merchandise is defective.
3. The merchandise is damaged.
Although the Company strives to ship your order within 14days from the day it was placed, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed.
*Items from the ROWEN JAPAN Store may take additional time for production.